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    • Return & Refund Policy

    Return And / Or Exchange Of Product(S)

    • We accept returns within 7 days from the date of delivery of the order only if the product the product has been received in a damaged condition or not functioning

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
    • In special cases we might accept a return under the following conditions:
    • Your item must be unused and in the original packaging, i.e., in the same condition that you received it. It should include all the accessories, including the box, manufacturer’s packaging if any, dust-bags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered. Should an item not be in its original condition, is damaged or missing parts, the decision to accept such a return purely lies with www.superherotoystore.com
    • A receipt or proof of purchase should be provided.
    • A return will not be accepted under the following circumstances:
      • Product(s) is damaged due to use or misuse.
      • Product has a manufacturing defect, but has been used.
      • Product has been tampered with or there are missing serial numbers.
      • Product(s) specially sourced for the customer, which includes high value collectible items, perishable goods such as newspapers, magazines and comics.
      • Our return policy lasts 7 days. If 7 days have gone by since your purchase, the decision to accept the return lies solely with www.superherotoystore.com.
      • To complete your return, we require a receipt or proof of purchase.  
    • For certain brands such as Hasbro, Mattel and Lego, in case the product is damaged the same has to be returned to the brand itself who shall help you. 
    • The decision to accept a return shall at all points be purely with www.superherotoystore.com
    • In case of returns a equivalent store credit voucher will be shared with you
    • Incase of products specially sourced for the customer the said product shall not be returned or purchased, this applies to variety of products such as high value collectible items, perishable goods such as newspapers or magazines, comics cannot be returned. 

    Exchange (If Applicable)

    • An Item/items will only be exchanged if they are defective or damaged.
    • Any product of your choice can be bought in exchange; incase the product is of lesser value a store credit voucher will be shared with you for the differential.
    • In case that you want a replacement and it is not available in stock, we will offer a refund for your order
    • To process a return or exchange, kindly follow the below steps:
      • A request to return or exchange the product(s) should be made within 48 hours of receiving the product(s). This can be done by either emailing us at devesh@superherotoystore.com or calling on +91 8999777772.
      • In the case that the product is defective or damaged, request you to please drop an an email with the images of the defective / damaged product
      • Mail the product back to us on the following address within 7 days from the date of delivery.
      • Maverick Dreams, Gala No 136 Mittal Industrial Estate Building No 5 B Wing, Mittal Estate, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra, India 400059
      • In case that you are unable to mail the product(s) to us, please let us know and we can arrange for a pick up. However, kindly note that you would be responsible for the shipping costs of returning the product(s).
      • If you are shipping an item over INR 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
      • In the case that you are exchanging a product, kindly note that depending on where you live, the time it may take for the exchanged product to reach you
        may vary.

    Cancellations

    • You may cancel your order any time before the same is shipped. However, once an item is shipped no cancellations shall be accepted. In case of products that are specially sourced for you, the order will not be cancelled.
    • In case the product has already been shipped, the cancellation will be treated as a returned product.
    • In case that the order is refused at the doorstep, the order will be treated as a returned product(s).

    Refunds (If Applicable)

    • Once the returned item is received and inspected, an email notification will be sent informing you of the approval or rejection of your refund.
    • The refunded amount will be less any shipping charges, transaction fees or any other direct expenses incurred to originally deliver the product.
    • If the refund is approved, it will be process and will be automatically credited to the original payment method within 10 days. Alternatively, the amount can be issued as store credit.
    • In the case of a cash on delivery (COD) order, the amount will be issued as store credit
    • In case you haven’t received the refund within the mentioned time period, kindly follow the below mentioned steps:
      • Recheck your bank account as it takes some time before the refund is
        officially posted and in the case it still doesn’t show, contact the bank
      • If you have done this and you still have not received your refund yet, please contact us at devesh@superherotoystore.com

    Sale Or Discounted Items

    • Sale or discounted items may be returned, however, they are non-refundable

    Gifts

    • For items that were marked as gifts when purchased and shipped directly to the gift receiver, a gift certificate will be issued and mailed to receiver directly upon approval of the return.
    • In case the item was not marked as a gift when purchased, i.e., a normal purchase was carried out, the above mentioned refund procedure would be applicable.